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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Wagner

January 3, 2025

5  out of  5
rating by Robert Wagner
"Quick and painless!"
We responded:
"Robert, we were more than happy to help you through the claims process. We’re honored by your positive feedback, and we look forward to continuing to provide you with great service! "
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Jen El

December 31, 2024

5  out of  5
rating by Jen El
"GREAT People and GREAT Company to do business with. They are always pleasant and give fast, efficient service. They have wonderful prices, especially with "bundle" discounts. I HIGHLY RECOMMEND This company JG"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kenneth Milnes

December 20, 2024

5  out of  5
rating by Kenneth Milnes
"Quick and simple Very good customer service"
We responded:
"Ken, we’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. We appreciate the opportunity to work with you and your family."
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James Walls

December 11, 2024

5  out of  5
rating by James Walls
"Scott Smith and his team expertly guided us through every step of a unique claim. After a traffic barrel rolled in front of my wife’s car on the highway and damaged the front bumper, Scott helped us evaluate our options by giving us all the relevant information we needed to decide whether to submit a claim. Due to the cost of the repairs, we ultimately elected to file a claim. Once we made the decision, Scott and his team helped us every step of the way. They followed up with us regularly to ensure repairs went smoothly. When the repair shop we selected failed to repair all the damage, Scott’s team made sure that we had no issues sending our car back to the shop. I cannot speak highly enough of Scott Smith and his team. Our experience with this claim demonstrates why it is so important to get insurance from someone you trust."
We responded:
"Mr. Walls, we’re honored by your positive feedback! We look forward to continuing to provide you and your family with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Laetitia Clutter

December 10, 2024

5  out of  5
rating by Laetitia Clutter
"Wonderful office and staff who truly care about their customers. They go above and beyond to help make the insurance process easy. My premiums have actually gone down since utilizing the Drive Safe and Save feature. Scott and Brittany are the best."
We responded:
"Thank you so much for putting your trust in our office to help with your insurance needs Laetitia! We are happy to have wonderful customers like you!"
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Paula Dennison

December 5, 2024

4  out of  5
rating by Paula Dennison
"They answer my questions quickly. Premiums are going up though."
We responded:
"Thank you for your feedback, Paula! We understand that nobody likes when their insurance premium increases, and we will continue to do our best to help our customers keep their premiums as low as they can. We’re here to help with your insurance needs and appreciate your feedback!"
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melyssa stewart

November 14, 2024

5  out of  5
rating by melyssa stewart
"I have worked with Brittany many times with certificates for my small business. She is prompt, professional and a pleasure to work with. Thank you Brittany"
We responded:
"Thank you so much Melyssa! We are always happy to help! We appreciate your business! "
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Haleigh Pauley

November 12, 2024

1  out of  5
rating by Haleigh Pauley
"My mother has car insurance through Scott for over a year and all of a sudden they called her saying they can't insure her. They said because my dad ( who isn't on the insurance) had a no fault wreck in 2023 they can't insure her. If he isn't insured and it was a no fault wreck why can they not ensure her and why did we wait until the day after she paid to call and tell her. DONT GO HERE!!!"
We responded:
"The customer referenced in this review was our customer for less than 45 days. Upon receiving notice of the underwriting action being taken, the customer was notified immediately. We’re genuinely sorry to hear that her experience with State Farm was not satisfactory. We’re dedicated to improving the experience for our customers. "
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Lynzi Jarrett

November 5, 2024

5  out of  5
rating by Lynzi Jarrett
"Absolutely love the employees at Scott Smith State Farm. They are all so friendly and go above and beyond to help you! We have our vehicles and home through them. Kaitlyn called yesterday because she saw a claim come through and wanted to make sure everyone was ok and nobody was hurt. To me that shows they truly care about their customers."
We responded:
"We really appreciate the kind words Lynzi and we appreciate your business! Katelynn is awesome with claims and she always tries to make sure you feel valued. "
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Candis Rivera

October 18, 2024

5  out of  5
rating by Candis Rivera
"I can’t say enough good things about Scott and his staff. Responsive, easy to work with. They’re the best 💙"
We responded:
"Thank you so much for your review Candis! We appreciate you and your family!"
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Albert Claudio

June 20, 2024

5  out of  5
rating by Albert Claudio
"Scott is very knowledgeable and friendly. He’s one of the best insurance agents that I deal with."
We responded:
"Thank you Albert! We appreciate you!"
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Susan Reber

June 11, 2024

5  out of  5
rating by Susan Reber
"Very courteous and professional staff. Recently relocated back to Virginia and called what seemed like every insurance company out there. They took the time to explain everything in a way that I understood perfectly. Bonus is they were able to give me the best rate than anyone else!"
We responded:
"Thank you Susan! Our office strives to help our customers feel at ease! "
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Mark Insani

April 25, 2024

5  out of  5
rating by Mark Insani
"Always receive great customer support from this office of Scott Smith-SFI. Whoever I deal with, they always are very courteous, quick to reply, always willing to help and accommodate my wife's and my needs. Customer Service is everything!"
We responded:
"Thank you Mark! Brittany is certainly one of the best! We have enjoyed helping you and your family with your auto and home insurance needs."
Profile photo of Russell Reid

Russell Reid

April 12, 2024

5  out of  5
rating by Russell Reid
"Thank you Brittany for being amazing!!"
We responded:
"Thank you Russell! We appreciate your trust in us! "
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Cassie Newlon

October 6, 2023

5  out of  5
rating by Cassie Newlon
"Brittany & the entire staff are so amazing! They make everything so easy & handle all the hard stuff for you! LoL they are understanding & so friendly! Really enjoy having my policies through this office! 10/10 would recommend 👌 👏 👍 ❤️"
We responded:
"We appreciate you Cassie and thank you for trusting us with your insurance needs."
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Joey Nardelli

September 20, 2023

5  out of  5
rating by Joey Nardelli
"Scott and his staff are excellent at what they do. They are eager to help and make your life easy. If you’re not with Scott Smith….. your with the wrong agent"
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Melinda oliverio

September 13, 2023

4  out of  5
rating by Melinda oliverio
"Great people to work with. Friendly professional service. We love State Farm."
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Samantha Skaggs

March 23, 2023

5  out of  5
rating by Samantha Skaggs
"Since starting with State Farm, Brittany C has been the best any time I have questions she is available and helps me to the best of her ability, if she doesn’t know the answer she finds someone who does and is quick to getting back with me. So far I have been very pleased with my State Farm!"
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Bart Sayers

February 24, 2023

5  out of  5
rating by Bart Sayers
"The staff at Scott Smith State Farm was fantastic! They made the process of obtaining car insurance extremely easy. Their other services were easily explained and affordable too! Mr. Smith made it a point to introduce himself even though he didn’t have to. Thank you all!"
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Rachael Fuller

February 15, 2023

5  out of  5
rating by Rachael Fuller
"I love my agent he’s so considerate and helpful when I need it hopefully he can help you too!!!! I won’t change my insurance!!!!"
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Brenda Snyder

February 14, 2023

5  out of  5
rating by Brenda Snyder
"Scott and his staff work very hard to get you the right coverage that you need whether isn’t insurance for your vehicle, your house or life insurance. They go above and beyond for you. A big thank you to Erica for always answering my many questions I always have about insurance. Thank you State Farm: Scott Smith"
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David Hugus

January 31, 2023

5  out of  5
rating by David Hugus
"Always eager to help you and answer your questions you have."
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wesley walls

January 19, 2023

5  out of  5
rating by wesley walls
"Hands down the best insurance agency in the area. They saved us hundreds of dollars on our home and auto insurance. The staff are excellent and truly care about you. Every time I call, I receive the best customer service and immediate answers. Don’t hesitate, if you are in the market for a new insurance agent, call Scott Smith."
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Marcus Bramer

November 10, 2022

5  out of  5
rating by Marcus Bramer
"Scott and his staff are an exceptional team. Each and every time I call the office, my questions are handled timely and efficiently. I call often with vehicle inquires and Brittany is always right on top of it. I appreciate Scott and his staff for their professionalism; I will continue to be a State Farm customer for life!"
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Pamela Harman

November 8, 2022

5  out of  5
rating by Pamela Harman
"They made me feel so welcome and so pleased with my policy"