Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Terri Rawlings

Terri Rawlings

April 22, 2026

5  out of  5
rating by Terri Rawlings
"Jennifer in Scott’s office was very helpful when I called about a delay on a claim. She followed up with me when she said she would and was extremely helpful."
Profile photo of Charles King

Charles King

April 17, 2026

5  out of  5
rating by Charles King
"Great representative answer my questions very knowledgeable. Made me feel wanted."
We responded:
"Brittany really enjoyed working with you to write your insurance policies. Thanks for giving us the opportunity to help you!"
Profile photo of Scott Dinges

Scott Dinges

March 31, 2026

5  out of  5
rating by Scott Dinges
"Great people and great service"
We responded:
"Scott, thanks for trusting us to insure you and your family. And thanks for the 5 star review!"
Profile photo of Pam Nichols

Pam Nichols

March 31, 2026

5  out of  5
rating by Pam Nichols
"I’ve been with State Farm’s since 2004. I gave no complaints. They have been good to us. Handles are claims promptly with no questions. Great customer service"
Profile photo of Heather DeMoss

Heather DeMoss

March 26, 2026

5  out of  5
rating by Heather DeMoss
"Casey recently assisted me with getting my elderly parents moved from another agency. Not only did she save them a good deal of money but also increased their coverages. What’s not to love - lower premiums, increased coverage. It’s a win-win. Casey (and the entire staff at the agency) were professional, clear, SUPER helpful and, most of all, patient. I highly encourage anyone thinking about making a change to their current insurance products to give these folks a call. Truly, you have nothing to lose. It costs you nothing but a minuscule amount of time to allow them to provide a quote to you. In my opinion, it’s totally worth it to both save money and deal with real humans who are extremely responsive to communications and sincerely care about addressing your insurance needs."
We responded:
"Thanks for the kind words, Heather! We take great responsibility in the service we provide to our customers. Casey is awesome at what she does! Our entire team loves being able to offer affordable insurance and exceptional customer service. "
Profile photo of Tara Aloi

Tara Aloi

March 25, 2026

5  out of  5
rating by Tara Aloi
"As always Brittany was a joy to deal with and she had the insurance switch over immediately and we saved over $20 from our previous monthly payment."
We responded:
"Tara, we are so happy you had a great experience! Brittany is amazing at what she does and how she treats our customers. Thanks for giving us the opportunity to provide insurance services to you and your family."
Profile photo of Terri Payez

Terri Payez

March 25, 2026

5  out of  5
rating by Terri Payez
"Asked for a copy of my car insurance got it right away. Brittany was very nice and got the information to me right away."
We responded:
"Terri, thanks for the five-star review! Brittany is definitely the best! We are lucky to have her working on behalf of all our customers."
Profile photo of Raelene Bond

Raelene Bond

March 20, 2026

5  out of  5
rating by Raelene Bond
"They are always available when I call office and are very knowledgeable, friendly and helpful. Any claim is always resolved quickly. My windshield was cracked when a rock hit it while driving. I called the office and they started the claim and I had the appointment scheduled within the hour. I have both home and auto insurance with them and highly recommend them."
We responded:
"We can't thank you enough for the kind words and the five star review. Our goal each and every day is to make our customer's experience an enjoyable one anytime they need our help."
Profile photo of Kemp Bidwell

Kemp Bidwell

March 3, 2026

5  out of  5
rating by Kemp Bidwell
"State Farm has been an incredible insurance company. They have wonderful customer service. They have always been understandable and easy to work with as well as having excellent rates. Highly recommend."
We responded:
"We greatly appreciate your review! Our team strives every day to make the experience an easy and seamless one for our customers."
Profile photo of Jade Higgins

Jade Higgins

March 3, 2026

5  out of  5
rating by Jade Higgins
"Great customer service and the cheapest car insurance I can find for my area."
We responded:
"Jade, thank you for the kind review. We take pride in helping our customers every single day!"
Profile photo of Ted Lemasters

Ted Lemasters

February 26, 2026

5  out of  5
rating by Ted Lemasters
"Scott Smith and all of his office staff is always there and willing to help us with anything.we ask. All of the staff is very committed and very resourceful. I would recommend his office to anyone."
We responded:
"Thanks for the kind words, Ted. We hope to make your experience an enjoyable one whenever you need our help."
Profile photo of Deborah Mccauley

Deborah Mccauley

February 26, 2026

5  out of  5
rating by Deborah Mccauley
"My Insurance Company is, State Farm , The Bridgeport, WV Office, and The whole team is Awesome!!!We had a House Fire and State Farm was there from the Begining of my claim to the very end. They are all very caring people and know the business from start to finish. I really Appreciated all the help and kindness they all shown and I would recommend them to anyone! 😊👍"
We responded:
"Deborah thanks so much for the kind words! We strive to provide exceptional customer service to all of our customers in the community. Thanks for being such a great customer!"
Profile photo of Darrick Earegood

Darrick Earegood

February 22, 2026

5  out of  5
rating by Darrick Earegood
"What a great agent and a great team!"
Profile photo of Carol Ball

Carol Ball

February 20, 2026

5  out of  5
rating by Carol Ball
"Casey was amazing. She talked with me and explained every detail. It was definitely a pleasure working with her."
We responded:
"Carol we are so happy you had a great experience. Casey is definitely the best! Thank you for the kind review."
Profile photo of Derek Massile

Derek Massile

February 9, 2026

5  out of  5
rating by Derek Massile
"Casey has excellent communication skills and product knowledge with Life, Home and Auto insurance. Would highly recommend to anyone looking for insurance."
Profile photo of Lauren Wardell

Lauren Wardell

January 2, 2026

5  out of  5
rating by Lauren Wardell
"Everyone has been so helpful and supportive- thank you so much for all your time and assistance!"
Profile photo of Trish Boothe

Trish Boothe

December 3, 2025

5  out of  5
rating by Trish Boothe
"Love these people. They are always there when I need them."
We responded:
"Trish, thank you for the kind words. We certainly take pride in the service we provide to our customers. We can't thank you enough for trusting us to manage your insurance needs each and every day. Have a great holiday season!"
Profile photo of Tonya Price

Tonya Price

November 24, 2025

5  out of  5
rating by Tonya Price
"Everyone is always very friendly and helpful."
We responded:
"Tonya, thank you for being such a great customer! We are happy to help provide great service to all our auto, home, and life insurance customers."
Profile photo of David Douglas

David Douglas

November 21, 2025

5  out of  5
rating by David Douglas
"Everyone at the location is always super helpful"
We responded:
"David, we’re honored by your positive feedback! We look forward to continuing to provide you with great service. Thank you for trusting us to be your local insurance provider!"
Profile photo of Billy Kinsley

Billy Kinsley

October 31, 2025

5  out of  5
rating by Billy Kinsley
"I really appreciate Scott and his team. They do a great job with customer service. In this day and age, customer service has become and afterthought, but not with Scott & his team. It is nice to know that there are still some places who make customer service a priority."
We responded:
"BJ, thank you for your 5-star review! Your satisfaction is always our top priority. We greatly appreciate the opportunity to protect your family each and every day."
Profile photo of Brainne Foley

Brainne Foley

October 30, 2025

5  out of  5
rating by Brainne Foley
"Brittany at this office is 5 star. She hooked my up in less than 24 hours bundling my auto and home insurance saving me literally 3$k a year on insurance. Would recommend reaching out if you are considering switching or do not currently have insurance!"
We responded:
"Brainne, we’re thrilled to know you had a positive experience with us; Brittany is a rockstar! We look forward to continuing to support your insurance needs."
Profile photo of HeavyD Envy

HeavyD Envy

October 29, 2025

5  out of  5
rating by HeavyD Envy
"Very professional office staff. State Farm has continued to provide us the best service of any insurance company. Plan on continuing coverage through State Farm for a long time. Thank you."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Pamela Hannah

Pamela Hannah

October 29, 2025

5  out of  5
rating by Pamela Hannah
"Out of all the insurances I’ve had throughout the years State Farm with Scott smith has by far exceeded any and every expectations. I always talk with Jennifer and she is absolutely amazing. All the staff are so nice. They work with you and understand life happens, and for that I’m truly grateful. They will always have my service!"
We responded:
"Pamela, thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We appreciate the opportunity to help you however we can."
Profile photo of Deborah Cook (Debbie)

Deborah Cook (Debbie)

October 15, 2025

5  out of  5
rating by Deborah Cook (Debbie)
"They were very kind. Casey went out of her way to get me the best rate possible and saved me a lot from what I was paying. I highly recommend them."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of John Kunu

John Kunu

September 25, 2025

5  out of  5
rating by John Kunu
"Thank you for the great customer service! It is very much appreciated. John"
We responded:
"John, thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We take great pride in the service we provide to our customers."